Answers to frequently asked questions from our clients and users.
Frequent questions
Below are the answers to the most common questions of our users. If you have any problems, do not hesitate to contact us at info@ecuaoasis.com
1
Where are shipments made from?
Shipments are handled by our trusted suppliers in the United States and China
2
How long does it take for an order to arrive?
Orders usually take between 5 to 30 business days. However, the waiting time may also vary depending on the type of product and its demand.
3
What payment methods are available?
We receive payments with Visa, Mastercard, Discover credit cards and we also receive payments through Paypal
4
Is my information safe on the platform?
We can assure you that as a business our purpose is not the sale of information. Therefore, we do not sell our users' data to any external entity.
5
What can I do if I have a problem?
If there is any problem during the service, do not hesitate to contact us on our WhatsApp by clicking here.
Also, you can write an email to info@ecuaoasis.com