Welcome to EcuaOasis’s FAQ page! Here you’ll find answers to our most frequently asked questions. If you have any other questions, please reach out to us at ecuaoasis@gmail.com or info@ecuaoasis.com – we’re here to help!
1. Where do we ship from?
For most products, shipments are fulfilled by our trusted partners in the U.S. and select international locations to ensure timely delivery across the USA. Exclusive items like artist Janet Tábara’s works are shipped from our office in Guayaquil, Ecuador.
2. How long will my order take to arrive?
We offer free standard shipping for U.S. orders. Each product page displays an estimated delivery time, from 2 to 24 business days. International orders incur additional fees, with delivery times based on the destination.
3. What payment methods are available?
We accept all major credit and debit cards (VISA, MasterCard, American Express, Discover) and offer secure payment through PayPal.
4. Is my information secure on the platform?
We do not sell user data to third parties. All payment details are encrypted and securely transmitted to our payment processor's servers, ensuring your information remains protected.
5. How can I get in touch with EcuaOasis?
For further assistance, please contact us at ecuaoasis@gmail.com or info@ecuaoasis.com. We're happy to help with any questions or concerns!
For any further questions, feel free to reach out to us!
For international orders, please note that additional shipping fees and delivery times will vary based on the destination.